Returns Policy
Information
Return Policy
At Carmen Delprat Art, every artwork and product is created and packed with care. Please read this policy before you order.
CONSUMER GUARANTEES
- Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
- You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage.
- You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
- Nothing in this policy limits those rights.
DAMAGED OR FAULTY ITEMS
If your order arrives damaged, faulty or not as described:
- Please contact us within 14 days of delivery if your order arrives damaged, so we can resolve it quickly.
- Faults that appear later are still covered by your consumer guarantees above.
- Email carmen@carmendelpratart.com with your full name, order or invoice number, and clear photographs of the item and its packaging.
- Please keep all original packaging, as it may be needed for insurance or the courier.
- We will respond within 3 business days, and the remedy may be a repair, replacement or refund, depending on the situation.
- If an item is damaged, faulty or not as described, we will cover the reasonable cost of returning it.
CHANGE OF MIND
Because our works are unique, made to order or personalised, we do not accept returns for change of mind.
- This applies to original artworks, limited and open edition prints, canvas editions, phone cases and commissioned works.
- In exceptional circumstances, an exchange or store credit may be considered for in-stock items within 14 days of delivery, at our discretion.
If approved:
- The item must be returned unused, in its original condition and packaging.
- Return postage, insurance and handling are paid by the customer. - Credit is issued once the item has been received and inspected.
MADE-TO-ORDER AND PERSONALISED ITEMS
- Printed-to-order canvas editions, limited edition prints and personalised mobile phone cases are produced especially for you and cannot be returned or exchanged for change of mind.
-If there is a printing fault, they are covered as described under Damaged or Faulty Items.
REFUNDS
- Approved refunds are issued to the original payment method. Processing times depend on your bank or card provider.
EXCHANGES
- Exchanges are offered for confirmed damage or defects, and in exceptional cases as described above.
IMPORTANT NOTES
- Proof of purchase is required for all claims.
- Commissioned works are not refundable for change of mind.
- Sale or discounted items are not eligible for change of mind returns.
- Customs duties and taxes on international orders are the customer's responsibility and are not refundable unless the item was faulty.
CONTACT
- For any questions about your order, email carmen@carmendelpratart.com.
