Privacy Policy
Effective date: 8th October 2026
Carmen Delprat Art ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through carmendelpratart.com, how we use it, and the choices you have. By using this website or placing an order, you agree to this policy.
WHO WE ARE
Carmen Delprat Art, ABN: 511 381 855 78, Newcastle NSW, Australia. Contact: carmen@carmendelpratart.com
INFORMATION WE COLLECT
- Contact and order details: your name, email address, phone number, delivery and billing address, and the items you order.
- Payment information: payments are handled by secure payment providers. We do not see or store your full card details.
- Messages: anything you send us through our contact form or email.
- Mailing list details: your name and email address if you subscribe to our newsletter.
- Website usage information: your device type, browser, pages viewed, approximate location and how you found our site, collected through cookies and similar tools.
HOW WE USE YOUR INFORMATION
- To process and deliver your order, and to send order and tracking updates.
- To respond to your questions and provide customer support.
- To produce personalised items you order, such as mobile phone cases.
- To send our newsletter or news about new work, only if you have agreed. You can unsubscribe at any time using the link in every email.
- To improve our website, products and marketing.
- To meet our legal, tax and accounting obligations and to prevent fraud.
WHO WE SHARE IT WITH
We only share the information needed to provide our services with:
- Our print and production partners, who need your name and delivery address to make your order and send it directly to you.
- Postal and courier services, such as Australia Post, to deliver your order.
- Our website and payment providers, such as Wix and its payment services.
- Analytics and advertising services, such as Google, which help us understand how the site is used and show our products in search results and Google Shopping.
- Professional advisers, and government or law enforcement bodies where the law requires it. We do not sell your personal information.
OVERSEAS DISCLOSURE
Some of our providers, including our website host and print partners, store or process information outside Australia, including in the United States, Canada and Europe. We take reasonable steps to make sure they handle your information securely.
COOKIES
Our website uses cookies and similar technologies to keep the site working, remember your cart, and understand site traffic. You can control cookies through your browser settings or our cookie banner. Blocking some cookies may affect how the site works.
HOW LONG WE KEEP YOUR INFORMATION
We keep order records for as long as needed to meet legal and tax obligations, usually up to seven years. Other information is kept only for as long as it is needed for the purposes above, and then deleted or de-identified.
SECURITY
We take reasonable steps to protect your information from misuse, loss and unauthorised access. No online system is completely secure, so please take care with the information you share.
YOUR RIGHTS
You can ask us to give you access to, correct or delete the personal information we hold about you, or to stop sending you marketing. If you live in the European Union, the United Kingdom or another region with privacy laws that give you additional rights, you can use those rights too. Email carmen@carmendelpratart.com and we will respond within a reasonable time, normally within 30 days.
CHILDREN
Our website is not directed at children under 16, and we do not knowingly collect their personal information.
THIRD-PARTY LINKS
Our website may link to other sites, such as social media pages. We are not responsible for their privacy practices.
COMPLAINTS
If you have a privacy concern, please contact us first and we will try to resolve it. In Australia, you can also contact the Office of the Australian Information Commissioner (oaic.gov.au).
CHANGES TO THIS POLICY
We may update this policy from time to time. The current version is always shown on this page, with the effective date above.
CONTACT
For any privacy question or request, email carmen@carmendelpratart.com.