Return Policy

At Carmen Delprat Art, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Here’s everything you need to know about returning items:

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Eligibility for Returns:

• Return Window: You may return items within 30 days of the invoice date for an exchange or credit.

• Condition: Products must be in their original condition and packaging to be eligible for a return. Please include a copy of the original invoice with your return.

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Process:

1. Initiate a Return: To start the return process, email us at carmen@carmendelpratart.com with the following details:

   • Your name

   • Email address

   • Invoice number

   • Reason for the return

   • Whether you prefer an exchange or credit

2. Return Shipping: You will need to bear the cost of return shipping. Please retain your receipt of postage as proof. If an item arrives damaged, contact us immediately for assistance before returning it.

3. Inspection and Processing: Once we receive your returned item, we will inspect it and process your request. Returns typically take 2-3 weeks to be processed. We will notify you via email regarding the approval or rejection of your return and refund.

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Refunds:

• Processing Time: If approved, your refund will be processed to your original method of payment within a certain number of days. Please check with your bank or credit card company as there may be additional processing time before the refund appears in your account.

• Late or Missing Refunds: If you haven’t received your refund within the expected time frame, first check your bank account and contact your credit card company. If needed, reach out to us at carmen@carmendelpratart.com for further assistance.

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Exchanges:

• Eligibility: Exchanges are only offered for defective or damaged items. To exchange for the same item, please email us at carmen@carmendelpratart.com.

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Sale Items:

• Refund Policy: Only regular-priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.

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Important Notes:

• Proof of Purchase: A receipt is required for all returns and exchanges.

• Damaged Items: If your item is damaged in transit, please contact us immediately. For undamaged returns, items must be returned in their original condition and packaging.

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If you have any questions or need assistance, don’t hesitate to reach out to us at carmen@carmendelpratart.com. We’re here to ensure a smooth and satisfying experience with your purchase.

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Thank you for shopping with us!

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